ID Account is Frozen


BIGMUMBAI Takes security measures. If your account password is entered incorrectly more than 10 times, your account will be automatically locked and the login display will be frozen! You can click on Forgot Password to recover it! You need to contact customer service staff for help! for recover your account password by receiving OTP code that we will separate as "Can Receive" and "Cannot Receive" by the following step :
Can Receive
  1. Login to your Login Homepage
  2. Fill the new password minimum 8 characters.
  3. Re-Fill the new password.
  4. Click Send the verification code and the code will send to phone number you register
  5. After receive the verification code, fill the verification code.
  6. Click the "Confirm" button

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Cannot Receive
  1. Visit our BIGMUMBAI official link at: https://www.bigmumbai.com/
  2. Click Customer Service button
  3. Click Change ID Login Password
  4. Fill in the correct ID account
  5. Fill the new password that you want to use in the future
  6. Upload the latest deposit receipt that you made in your ID account
  7. Upload the selfie picture while you are holding your bank passbook
  8. Upload the selfie picture while you are holding your identity card
  9. Click the "Confirm" button

    10. NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

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STATUS ISSUE
Q: How do i check my status issue Change ID Login Password on self-service center BIGMUMBAI ?
A: You can check the status issue by pressing the “Progress Query” for checking all the order record status that you have been submitted to self-service center.
SUCCESS STATUS
Q: I already checking and the status in here already success and there is a notes Success "Success Change Password, New Password: ***" what is that mean ?
A: For that mean BIGMUMBAI account department already success to modify the password on your account and you can try to login again using new password that our team provided to you.
REJECT STATUS
Q: What about with status reject i need to know if my Change ID Login Password issue get reject by BIGMUMBAI account department?
A: Okay rest assured we will help to explain to you there is few possibility that make your account got rejection and we will give explanation on this below:
  1. Rejected "Please provide selfie picture while you are holding your identity card （AADHAR Card / PAN Card / Driving License)": This mean the selfie picture that you provide is not meet the requirement and you need to resubmit the selfie picture while you are holding the requirement card.
  2. Rejected "Please provide the selfie photo holding your identity card, provide the correct selfie photo holding your bank card, and provide your last deposit receipt" : This mean all the selfie picture that you provide is incorrect and you need to resubmit the correct selfie picture as the requirement.
  3. Rejected "Provide the complete details of your last deposit receipt that you made in your ID account": This mean the deposit receipt that you provide is incorrect and not match to the deposit record that you made in your ID account, kindly resubmit the correct of your latest deposit receipt that you made in your ID account.
  4. Rejected "Provide all the necessary data clear and detailed" :This mean all the necessary data or picture that you provide is not clear/blur or not totally showing all the details information. Kindly resubmit the correct data and make all the picture is clear and detailed.